Shipping policy
PROCESSING:
Our standard processing time typically involves orders being processed and shipped within 1-3 (and in most cases, the next day after you place an order) business days. Please be aware that during major sales events or holidays, additional processing time may be required.
While we cannot guarantee changes to an order once it's placed, we are here to assist. If you need support, please reach out to us at help@williscandleshop.com, providing as many details as possible, and we'll do our best to help.
DOMESTIC SHIPPING: Enjoy FREE SHIPPING on all U.S. Orders Over $79.94 (All 50 States, APO/FPO/DPO, and U.S. Territories) | Flat-Rate Shipping for Orders $79.94 and Under.
Once your order is picked up and scanned by our carrier, transit times will vary based on the chosen shipping method and delivery destination. Expect to receive your shipping confirmation email promptly after a label is created for your order. Please note that tracking information may take up to 48-72 hours to update after the label is generated.
Once your order is shipped, we want to emphasize that the tracking information and final delivery are beyond our control. Unfortunately, we are unable to replace missing or stolen packages at this time.
EXPEDITED SHIPPING: When practical and no conflicts are presented with flat rate, or free shipping options, we may offer expedited shipping options. Pricing depends on the destination and weight of the package. Please factor in our 1-3 business day processing window when planning for expedited shipping.
If available, and you opt for UPS 2-Day shipping on Thursday or Friday, your order will likely arrive the following Monday or Tuesday and will not be delivered on Saturday or Sunday. Please be aware that our carrier's shipping policy dictates the delivery timeline, and once a package leaves our facility, we no longer have control over the delivery process. For further assistance or information about your order, contact our Customer Care team at help@williscandleshop.com.